Return and Refund Policy – Apostille Attestation
At Apostille Attestation BD, we are dedicated to providing exceptional document attestation and apostille services. Our Return and Refund Policy is designed to ensure transparency and set clear expectations regarding cancellations and refunds. Please review the following key points:
Non-Refundable Services
Once we commence processing your documents, service fees become non-refundable. This policy accounts for administrative efforts and resources already allocated to your request.
Service Cancellation Prior to Processing
If you choose to cancel your order before we begin processing, a cancellation fee of 30% of the total service charge will be applied. This fee covers handling and any preparatory work undertaken.
Refund Eligibility
Refunds are only considered if Apostille Attestation BD is unable to provide the requested service due to internal errors or unforeseen circumstances within our control.
Processing Delays
We strive to meet estimated processing times; however, delays caused by external entities such as government agencies or embassies are beyond our control and do not qualify for refunds.
Client Responsibility
It is the client’s responsibility to provide accurate and complete documents. Refunds will not be issued for delays or rejections resulting from incomplete or incorrect submissions.
Lost or Damaged Documents
Apostille Attestation BD is not liable for documents lost or damaged during transit. We recommend using reliable courier services with tracking capabilities to mitigate such risks.
Refund Request Procedure
To initiate a refund request, please contact our customer service team with your order details and the reason for the request. Each case will be evaluated individually.
Refund Processing Time
Approved refunds will be processed within 10-15 business days. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
Partial Refunds
In situations where partial services have been rendered before cancellation, a partial refund may be issued, deducting the cost of completed services and the cancellation fee.
Changes to Services
If you request modifications to your service after processing has begun, additional fees may apply. Refunds will not be provided for changes that result in reduced service requirements.
Dispute Resolution
In the event of a disagreement regarding a refund, we encourage clients to contact our customer service team to resolve the issue amicably.
Policy Amendments
Apostille Attestation BD reserves the right to amend this Return and Refund Policy at any time. Any changes will be updated on our website, and continued use of our services implies acceptance of the revised terms.
By engaging our services, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy. Our goal is to provide clarity and maintain trust with our clients throughout the attestation and apostille process.